Sporadic Phone and Messaging Outages:
Persons in our care have recently been experiencing sporadic phone and messaging service outages. The outages have for the most part impacted sites that have transitioned to the new electronic tablets. At times, the impact is not specific to WI DOC and also impacts ICSolutions correctional customers in other states. 
Read the letter from ICSolutions.
ICSolutions is aware of these problems and has already taken steps to improve reliability. Additional improvements to the network are being developed. DOC partners with ICS on a regular basis and advocates for improvements and reliability.
In the meantime, ICSolutions customer service can be reached at: 888-506-8407 or visit https://icsolutions.com/FriendsFamilyHome/Support/ContactUs.html
In case of emergency, family members should contact the institution directly as business phone lines are generally not impacted. Contact information for all adult institutions can be found below.