This section will walk you through some of the finer points of program implementation including policy and procedure development, training curriculum development and delivery, and communication planning.  We also have a section on data collection and management.

Some of the questions that will be answered during this section are:

  • How did we implement?

  • What was our experience implementing a program?

  • What was important to lay out to staff about the program?

  • Why was taking the time to train agents important?

  • Who did we need to communicate to about the program and why was that important?

  • How did we collect data and what are we using the data for?