**NOTICE: Please see below information regarding upcoming changes to inmate phone services.**
Inmates may only place outgoing collect calls to family and friends; they may not receive incoming calls. CenturyLink is the contracted provider for this service can be contacted with questions at (877) 870-3259.
In order to receive calls from an inmate, a pre-paid billing account must be established with Securus Correctional Billing Services (SCBS), unless your local telephone provider will bill collect calls. You may call SCBS at (800) 844-6591 or visit their website to set up an account. At the end of July, 2019, Securus will no longer be the billing service provider; please plan accordingly.
Inmates are not currently authorized to open an account, but may send money to an established account through SCBS. In order to do so, the inmate must have the telephone number, account number, and name of the person on the account. Without this information, money cannot be applied to the account. Once an account has been created and funded, please allow up to 24 hours to begin receiving calls.
A touch-tone phone that emits a tone when buttons are pressed is required. Using cell phones, smart phones, or pre-paid phones is not recommended.
For additional information, refer to the Securus website.
The Division of Adult Institution's has begun the process of discontinuing billing services provided through Securus and implementing a new phone system through which CenturyLink will provide both service and billing.
When the conversion is complete, customers will notice a significant reduction in phone service rates. Both in- and out-of-state calls will be charged at a flat rate of $.06. International call rates do not apply.
Incarcerated individuals will be able to establish and fund their own calling accounts; family or friends will need to establish a new pre-paid account only if they wish to accept collect calls. Effective May 27, family and friends may begin setting up pre-paid accounts on the ICSolutions website or by calling ICSolutions at (888) 506-8407.
Starting the week of June 3, Oakhill and Taycheedah correctional institutions, as well as Robert E. Ellsworth and Milwaukee Women's correctional centers will begin the conversion to the new CenturyLink phone system. The remaining DAI institutions and centers will convert to the new system starting in July, with conversion of all facilities expected to complete by the end of that month.
Securus accounts must remain open until the facility where the inmate is housed is converted. After the facility is converted, family/friends will be able to close their old Securus accounts. If you receive calls from individuals at more than one facility, such as one that converts in June and another that converts in July, both accounts will need to remain open until conversion is complete.
Refunds can be requested for funds remaining on Securus accounts when an account is closed by calling Securus at (800) 844-6591 or by visiting their website and choosing Manage Account, then Close Account. Refunds may take two to three weeks to process and all funds will be sent to the account holder, even if money was deposited on the account by an inmate.