General Information

General Information

The Division of Adult Institutions recognizes the public's interest in accessing divisional policies and procedures. The policies provided on our website are intended only for informational purposes and are routinely updated to comply with changes to federal and state laws, Department procedures, and correctional best-practices. The division does not post policies that could compromise the security of a correctional facility. Policies are available on the DAI Policies page.
Information about Division of Adult Institutions programs can be found on the Office of Program Services webpages, where you will also find the Opportunities and Options Resource Guide that contains specific program details and a list of sites that currently provide each program.
Use the Inmate and Offender Search tool to locate an inmate sentenced to state prison and currently housed within a DOC facility.  If you cannot locate the inmate you are inquiring about, they may be held in a city or county jail, which are administered separately from DOC facilities.  You may contact the jail in the county or city of conviction to inquire or check VINELink
The following vendors have been approved as sources for inmate hobby and property purchases. Inmate family and friends may purchase items from these vendors using DOC-specific catalogs. 
Electronic messages can be sent to and from DOC inmates through the CorrLinks system, sometimes also referred to as the kiosk. Inmates must initiate the contact by adding the friend or family member to their contact list. An auto-generated request that includes the inmate name and DOC number is then sent by CorrLinks to the friend/family member’s email address.

To accept the request, click the link in the email to be taken to the CorrLinks website where you can create an account at no cost. Any individual who receives a contact request or message from an inmate can also choose not to accept, not to respond, or may block a request, which prevents the inmate from contacting you further.

The cost to send an electronic message is $0.05 per message. Messages stay within the CorrLinks system and will not be sent to your personal email account; you will need to log in to CorrLinks each time you wish to send/receive a message. CorrLinks is similar to an email service and is not “instant messaging.” All messages are reviewed by staff for appropriateness.

It is important to note that not all facilities are able to offer inmates the same frequency of access to kiosks. An inmate at a correctional center likely has more frequent access to a kiosk than an inmate at a maximum security facility.

Visit the CorrLinks website (también en español) for more information. From the website, you can register for a new account, log in, or block an inmate-initiated request. You can also view terms and conditions, FAQs, or reach customer support.
An inmate’s full name and DOC number must be included on all mail.  Mailing addresses differ, depending on the type of mail.  Visit the Money, Mail, & Property page for general rules and facility mailing addresses.  
Family/friends have several options for sending money to a DAI inmate, including via internet, phone, walk-in, and mail.  Visit the Money, Mail, & Property page for specific rules for sending money to an inmate.

**NOTICE: Please see below information regarding upcoming changes to inmate phone services.**

Inmates may only place outgoing collect calls to family and friends; they may not receive incoming calls. CenturyLink is the contracted provider for this service can be contacted with questions at (877) 870-3259.

In order to receive calls from an inmate, a pre-paid billing account must be established with Securus Correctional Billing Services (SCBS), unless your local telephone provider will bill collect calls.  You may call SCBS at (800) 844-6591 or visit their website to set up an account. At the end of July, 2019, Securus will no longer be the billing service provider; please plan accordingly.

Inmates are not currently authorized to open an account, but may send money to an established account through SCBS.  In order to do so, the inmate must have the telephone number, account number, and name of the person on the account.  Without this information, money cannot be applied to the account.  Once an account has been created and funded, please allow up to 24 hours to begin receiving calls. 

A touch-tone phone that emits a tone when buttons are pressed is required.  Using cell phones, smart phones, or pre-paid phones is not recommended.  

For additional information, refer to the Securus website.

The Division of Adult Institution's has begun the process of discontinuing billing services provided through Securus and implementing a new phone system through which CenturyLink will provide both service and billing.

When the conversion is complete, customers will notice a significant reduction in phone service rates.  Both in- and out-of-state calls will be charged at a flat rate of $.06. International call rates do not apply.  

Incarcerated individuals will be able to establish and fund their own calling accounts; family or friends will need to establish a new pre-paid account only if they wish to accept collect calls.  Effective May 27, family and friends may begin setting up pre-paid accounts on the ICSolutions website or by calling ICSolutions at (888) 506-8407. 

Starting the week of June 3, Oakhill and Taycheedah correctional institutions, as well as Robert E. Ellsworth and Milwaukee Women's correctional centers will begin the conversion to the new CenturyLink phone system.   The remaining DAI institutions and centers will convert to the new system starting in July, with conversion of all facilities expected to complete by the end of that month. 

Securus accounts must remain open until the facility where the inmate is housed is converted.  After the facility is converted, family/friends will be able to close their old Securus accounts.  If you receive calls from individuals at more than one facility, such as one that converts in June and another that converts in July, both accounts will need to remain open until conversion is complete. 

Refunds can be requested for funds remaining on Securus accounts when an account is closed by calling Securus at (800) 844-6591 or by visiting their website and choosing Manage Account, then Close Account.  Refunds may take two to three weeks to process and all funds will be sent to the account holder, even if money was deposited on the account by an inmate.  

Review DAI’s Visiting Information page, as well as facility-specific visiting documents available on each institution/center page. 
The Division of Adult Institutions recognizes the valuable contribution community volunteers make to inmate rehabilitation efforts. Volunteers perform tens of thousands of service hours in DAI facilities every year. They assist with a many types of inmate programming such as self-help groups, education tutoring, pastoral visits, religious programming, job fairs, and recreation activities.  Volunteers serve as positive role models for inmates and help bridge the gap between prison facilities and the community.

Working with inmates can be a very rewarding experience. Persons interested in volunteering in a Wisconsin prison should contact the facility Volunteer Coordinator to learn about available opportunities, and to begin the screening process.

DAI provides comprehensive training and supervision for volunteers, to enhance facility security and public safety, and to address the unique challenges of working with inmates. The volunteer orientation manual serves as an educational tool and reference for this training. Volunteers are strongly encouraged to direct questions or concerns to their facility Volunteer Advisor or Volunteer Coordinator, to ensure that issues are promptly resolved.

 


Inmate Classification and Transfers 

Inmate requests for transfer to a correctional system outside of Wisconsin are restricted by State statute, Interstate Corrections Compact requirements, and U.S. treaties.  The operational needs of participating agencies relative to incarcerating the inmate are a primary consideration when evaluating inmate requests. Transfers must be mutually agreed upon by all participating agencies.
BOCM classification and Parole Commission actions are independent processes with distinct decision authority; however, the two often work cooperatively to implement their individual missions.

The Division of Adult Institution’s Bureau of Offender Classification and Movement (BOCM) is responsible for the secure placement of inmates within and movement between DAI facilities.  Upon arrival at a DAI inmate intake facility, BOCM uses a method of classification to evaluate inmate security risk.  That risk classification is used, in combination with assessed program needs, sentence structure, bed space, and a variety of other factors, to determine inmate facility assignment. Following initial classification, all inmates are reviewed at 12-month intervals (or sooner, as needed) and adjustments are made when appropriate.

The Parole Commission is responsible for the review and release of eligible inmates to the community on parole. Visit the Parole Commission webpage for more information.
All inmates are assigned a facility social worker who is familiar with the inmates on their caseload and is able to answer most questions about an inmate’s case.  Technical questions regarding specific classification procedures should be addressed to the BOCM offender classification specialist at the facility where the inmate is located.